Refund Policy

1. Scope

This is a draft that outlines the handling of requests for payment errors, duplicate transactions, cancelled events and eligible account balances by an operator. This is only applicable if the identified operator actually offers the payment or betting service they identified.

2. Bets and settled markets

The terms and conditions of the authorized operator and the applicable law exclude any refund of a losing or settled bet due to the unfavorable outcome or a customer's withdrawal of the bet.

In the event that an event is abandoned, postponed, materially changed, or a market is voided or settled incorrectly, then the market rules displayed prior to the placing of the bet should be applied, along with any required local rules. The rules which the operator has to explain clearly are not a determining factor for a specific market situation.

3. errors in deposits and payments

In the event that a payment is made more than once, credited back to the wrong account, or unauthorized, please notify the operator promptly in the manner outlined above. Provide a transaction reference, date, transaction amount, payment type and account ID. Do not send a password, full card number, security code or one time passcode.

The operator should check with their payment-provider records, rectify any errors that have been verified and share the results. Refunds will be issued by the method of payment, unless prohibited by law, payment-provider policy or identity or fraud checks, for the original payment.

4. Allowable withdrawal amount and balance.

Applications to redeem a qualified, undisputed balance of a deposit, are dealt with in accordance with the operator's redemption conditions and rules of law. Processing could involve a verification of your account and other checks with the payment processor. The operator is required to disclose its genuine expectations for processing and outline any reasonable limitation or delay, directly to the customer.

5. If you need to have your work reviewed, please follow these steps:

Email the appropriate transaction/market information to [insert support email]. The operator shall respond to the request, thoroughly investigate it, and give a written response stating the reason and where the complaint or escalation will go next.

6. Legal rights

Nothing in this policy is intended to restrict any right or refund, chargeback, cancellation or other right that may not be lawfully excluded. Where this policy overlaps with the law and/or the rules of the operator, the operator's rules are binding.

7. Policy updates

When the operator makes a policy change the date of the change must be published and an explanation provided as to how the change impacts transactions that have already occurred. No updates can take away rights that have already accrued or other legal rights.